Tag Archives: PSMJ Client Satisfaction

RN Wins National Client Satisfaction Award 2 Years Running

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Robinson Noble Tops in Client Satisfaction – Two Years in a Row

PremierAward_LogoREDUX_2012Robinson Noble was recently named as a winner of the 6th Annual Premier Award for Client Satisfaction by PSMJ Resources, Inc.Robinson Noble was also recognized as a winner of the award last year.

This annual award recognizes top architecture/engineering/construction industry firms that provide their clients with quality communications, performance and cost effectiveness. Robinson Noble, Inc. is one of 19 firms recognized nationwide. The award is based on client surveys which ask about helpfulness, responsiveness, quality, accuracy, schedule, budget, and scope and fees. Robinson Noble was rated as excellent or exceptional by 65% of their clients. Based on survey results, PSMJ also calculates each firm’s net promoter score. Wikipedia considers any positive net promoter score as good and scores above 50 to be excellent. Robinson Noble received a net promoter score of 69.

“One consistent theme amongst the A/E industry’s most successful firms is a commitment to client satisfaction,” says Frank A. Stasiowski, FAIA, founder and CEO of PSMJ Resources. “But, more than just a commitment, the winners of our Premier Award for Client Satisfaction have the proof to show that they really deliver on expectations. Their passion truly differentiates them from their peers and we applaud them for setting the standard for others to reach.”

Thank you to all our clients who filled out a survey and rated us among the best in the nation. And please let us know if there is more we can do to improve.

2014 News Wrapup: PSMJ, GWH and GSA

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2014 ended in a flurry and we did not have a chance to make some important Robinson Noble news posts before the end of the year. Each are big news for us and rightfully deserve their own posts, but to start the new year off clean, here’s a three-in-one post of Robinson Noble news happenings from the 4th quarter of 2014.

Robinson Noble Tops in Client Satisfaction

PremierAward_LogoREDUX_2012Robinson Noble was recently named as a winner of the 5th Annual Premier Award for Client Satisfaction by PSMJ Resources, Inc. This annual award recognizes top architecture/engineering/construction industry firms that provide their clients with quality communications, performance and cost effectiveness. Robinson Noble, Inc. is one of 20 firms recognized nationwide.

The award is based on client surveys which ask about helpfulness, responsiveness, quality, accuracy, schedule, budget, and scope and fees. Robinson Noble was rated as excellent or exceptional by 75% of their clients. Based on survey results, PSMJ also calculates each firm’s net promoter score. According to PSMJ, the best corporations in America, such as Apple and USAA, receive net promoter scores of 75 or better, while lowly regarded corporations, such as most telecoms, have low or negative scores. Robinson Noble received a net promoter score of 86.

Thank you to all our clients who filled out a survey and rated us among the best in the nation. And please let us know if there is more we can do to improve.

Gary W. Henderson Joins Robinson Noble

Gary HendersonRobinson Noble is pleased to announce that Gary W Henderson, PE has joined Robinson Noble in our Tacoma office. Gary is a Senior Principal Geotechnical Engineer with over 46 years of professional experience. His professional focus on port-related and waterfront projects has included piers, wharves, and docks at nearly every Washington port, as well as ports in Oregon, Alaska, and at overseas locations. He has worked for the US Navy at Trident-Bangor, Bremerton, Manchester, Silverdale, Whidbey Island, and San Diego naval bases. He has a strong background in offshore construction and dredging methods. Prior to joining Robinson Noble, he was a principal at GeoEngineers, Inc., which he co-founded in 1980.

Robinson Noble Wins GSA Contract

GSA Contract HolderAfter a 18-month application and review process, Robinson Noble was awarded a contract with the US General Services Administration in November 2014. With its new GSA contract, Robinson Noble is now able to easily accept contracts from Federal government agencies (or other government agencies which can use a GSA contract) without additional contracting. Our contract is under SIN code 899, Environmental Services, which includes all our environmental and hydrogeologic services. For more information on our GSA contract in general or the services covered by the contract, contact Jim Hay or Joe Becker.