Robinson Noble Tops in Client Satisfaction – Two Years in a Row
Robinson Noble was recently named as a winner of the 6th Annual Premier Award for Client Satisfaction by PSMJ Resources, Inc.Robinson Noble was also recognized as a winner of the award last year.
This annual award recognizes top architecture/engineering/construction industry firms that provide their clients with quality communications, performance and cost effectiveness. Robinson Noble, Inc. is one of 19 firms recognized nationwide. The award is based on client surveys which ask about helpfulness, responsiveness, quality, accuracy, schedule, budget, and scope and fees. Robinson Noble was rated as excellent or exceptional by 65% of their clients. Based on survey results, PSMJ also calculates each firm’s net promoter score. Wikipedia considers any positive net promoter score as good and scores above 50 to be excellent. Robinson Noble received a net promoter score of 69.
“One consistent theme amongst the A/E industry’s most successful firms is a commitment to client satisfaction,” says Frank A. Stasiowski, FAIA, founder and CEO of PSMJ Resources. “But, more than just a commitment, the winners of our Premier Award for Client Satisfaction have the proof to show that they really deliver on expectations. Their passion truly differentiates them from their peers and we applaud them for setting the standard for others to reach.”
Thank you to all our clients who filled out a survey and rated us among the best in the nation. And please let us know if there is more we can do to improve.
It is hard to believe half of 2015 is over, and we are already at the 4th of July weekend. It has been a good year for Robinson Noble as we have transitioned into our new office in downtown Tacoma. Hopefully you were able to come visit during our open house in May; if not, drop by anytime to say hello.
I can’t say I have much Robinson Noble news to report. We did hire two new staff members in the past month or so. We welcome John Anderson to our Woodinville office and Natasha Garland-Clark to our Tacoma office. I will blog more about our new compatriots after I dig out my camera and get some photos of them to share.
In my personal news, I haven’t had much chance this spring or early summer to do much photography because I am revising my ebook into a print version. It will be published by Schiffer Publishing and is due to be released next spring. Not to worry, though, I still have plenty of photos to put into next year’s edition of the Robinson Noble calendar!
Speaking of photos, the accompanying photograph is the closest thing I have that looks like fireworks. Somehow in all my years of photography, I have not captured any good fireworks shots (I’m not even sure I’ve tried), so this image will have to do. While it looks like fireworks, in reality it is a black and white shot of one of my wife’s chief gardening nemeses – horsetails. (These things grow like weeds in our garden – but then, maybe it is because they are weeds.) Even weeds can have some beauty I guess.
Anyway, all of us here at Robinson Noble wish you a happy and safe 4th of July. Take some time to relax with your family and not think about work – there will be enough time for that next week.
Robinson Noble is having an open house at our new Tacoma office on May 15 from 3 to 6 pm. I’d like to send you a person invitation, so please come on down for a visit and a tour the new place. We will be serving food from the local Neighbor Bistro, beer from local breweries (not sure which ones yet, Jim and I will be doing sample tastings later today just to make sure we pick the correct brews – work can be so hard sometimes), Washington wines, and various soft drinks.
We are located at 2105 South C Street, just south of S 21st and two blocks up the hill from Pacific. The Holiday Inn is across C Street and UW Tacoma across 21st. It’s easy to find, the first downtown Tacoma off ramp from Interstate 705 exits onto 21st just a few blocks east of our office. Parking can be a bit tight in downtown Tacoma, so we’ve arranged with the Holiday Inn to open their gravel parking lot just to the south of the hotel on C Street.
Come on by and say hello!
Has anyone ever said to you “You be the judge?” Well, Robinson Noble’s Burt Clothier once again took up that challenge. For the second year in a row, Burt was a judge for the AWWA South Sound Subsections annual water taste contest. This is the 7th year the South Sound Subsection has hosted the competition. The competition, held last month, was open to all South Sound water utilities with no state or federal regulatory violations within the past year. This year, 13 utilities took up the challenge. Judging was based on three categories: scent, flavor, and aftertaste.
After Burt’s sensitive palate was treated to more water than anyone should drink in one sitting, he and the other two judges picked the top three winners: 3rd place – City of Tumwater; 2nd place – Mason PUD; and with the best tasting (and smelling) water, in 1st place – Valley Water District. With its win in the Sound Sound, Valley Water will be taking their good tasting elixir to the AWWA “Best of the Northwest” competition to be held next week at the 2015 AWWA PNWS conference in Bellevue.
Robinson Noble wishes Valley Water the best of luck in the upcoming contest.
Photo kindly provided by the South Sound Subsection of AWWA.
Seems these young bball plays remembered the dance, but forgot the ball!
Here’s the latest results of our tournament contest: 2015 Master Results Mar 29 5pm
In the standings, Greg Guillen still has the lead. The Nottinghams, Alex and John, slid out of 2nd to 7th, replaced by BrianK, two points in back of the leader. And out of nowhere, literally, Larry Byrd has flown into 3rd place.
John H still leads the Robinson Noble pack and is 4th overall. Mr 3 has clawed into 2nd place (12th overall) and Emily Wills is 3rd (16th overall). While your humble narrator is truly humbled with a totally busted bracket, I guess there is always next year!
Photo by Larry Lamsa provided under Creative Commons license.
And once again, a special thank you to our sponsors:
Greg Guillen is sure flying high and currently leads our tournament with an impressive score of 102. But watch out, the Nottinghams, yes both Alex and John, are right behind with scores of 101. And remember Gail Langseth, she’s back in the hunt, also tied for 2nd with 101. BrainK is one back with 100 points (5th place). This is turning out to be one great tournament!
Here’s the latest update:2015 Master Results Mar 28 10pm
In the Robinson-Noble in-house contest, John H is still flying high in 1st place with 99 points (6th overall). Emily Wills is hanging on to 2nd (10th overall), and Brady Bunch to 3rd (18th overall). But watch out Mr. Brady, Mr. 3 is in 4th only one point behind! And what of your humble narrator, who was in 4th place yesterday in the RN contest? He is not flying high, or even low. Rather, he’s passed out on the floor. He miserably failed to pick either winner from yesterday’s games and dropped and dropped and dropped into 10th place (53rd overall)!
Photo by Aleksandr Osipov provided under Creative Commons license.
Speaking of flying high, here are our sponsors:
Is this their year? I, your humble reporter, also known as Son of a Zag in basketball circles, certainly hope it is. What a game last night against UCLA. Onward and upward Zags!
Here’s the results after Friday’s games: 2015 Master Results Mar 27 10pm
Another day, another leader! Greg Guillen jumped all the way from 8th to 1st with an impressive 94 points. Alex Nottingham, slipped from 1st to 2nd place, but is only one point behind Mr. G. Guillen. Emily Wills and Kathy K, yesterday tied for 2nd, dropped to 5th and 12th respectively (that has got to HURT!). Meanwhile, John H is continuing his slow and steady climb and is now in sole possession of 3rd place, a mere 3 points behind Mr. G. Hanging just behind, in 4th place, is John Bickford with 90 points. John must have loved last night because he is the top player with Gonzaga as his champion. And oh, do you remember Mirafi Guy, who held 1st place for so long – he is now in 12th.
John H also holds the lead in the Robinson Noble portion of the contest, with Emily Wills desperately hanging onto 2nd place. Brady Bunch remains in 3rd (14th overall) and your humblest of reporters in 4th (slipping to 20th overall – speaking of got to hurt!).
Photo by Chris Yunker provided by Creative Commons license. This photo has been cropped and the contrast changed from the original.
Sponsored by Robinson Noble and
Remember when basketball shorts were short and athletic socks were long? If you do, you must be as old as I am. What I don’t remember is football players donning those short shorts. This shot by Jay Phagan is of a charity game between the Houston Oilers football team and a group of local basketball coaches. Now, if you remember the Houston Oilers football team, you must me as old as I am…
Enough of that, here’s the latest standings: 2015 Master Results Mar 26 10pm
And in those standings, look at Alex Nottingham! Jumping all the way from 4th to 1st, while Emily Wills slides from 1st to 2nd. And what happened to KenLRation46? Formerly 2nd, poor old KenL dropped all the way to 8th (ouch!). Replacing him at 2nd place, and currently tied with Emily, is KathyK. I tell you, that girl has the moves, shooting all the way up from 7th place and now only 2 points behind the leader Alex! At this point, this is really anybody’s ballgame!
In the Robinson Noble in-house contest, Emily Wills is still holding on to first, but John H is making a run only 4 points behind (and in 6th overall). Brady Bunch slipped to 3rd and only one point behind John H (8th overall), and your humble narrator remains in 4th (15th overall) only 2 points behind the Bunch. What a race!
Photo provided with Creative Commons license.
Somebody’s pretty happy with their bracket; are you? Check out the latest standings right here: 2015 Master Results Mar 22 9 30pm
But you know who is not happy, Mirafi Guy, who is no longer in 1st place, replaced by the impeccable Emily Wills! (Enjoy the limelight Emily, I feel your reign at number one will not last since your champion is out of the tournament.) KenRation46 moved up from 3rd after Saturday’s games to 2nd after Sunday’s. Mirafi Guy has slipped to 3rd, and Alex Nottingham from 2nd to 4th. What a race!!!!
In the Robinson Noble in-house contest, Emily Wills rules all! Brady Bunch is in 2nd (8th overall) 13 pints behind the amazing Emily. John H has replaced Max Wills in 3rd place (13th overall), with Max failing to keep up the Wills name and falling to 5th (17th overall). And in 4th place in the Robinson Noble in-house contest is your humble narrator, Son of a Zag. Speaking of the Zags, did you see that game yesterday!
Photo by Air21Express provided by Creative Commons license.
Sponsored by Robinson Noble and
Here’s the results after Saturday’s games: 2015 Master Results Mar 21 9 30pm
Although Mirafi Guy is still in the lead, someone is finally giving him a run for the money – Alex Nottingham has sneaked up from 4th place to second and is only 6 points behind. And KentRation46 jumped all the way from 11th to 3rd! Good jumping Kent!! Meanwhile, Emily Wills has slipped to 7th and Gail Langseth dropped to 4th.
Emily’s 7th place is still good enough for lead the Robinson Noble participants. But Hope, who was in 2nd place amongst RN folks (and 11th overall) yesterday had a horrible day and dropped like the hottest of rocks to 13th (and 45th overall)! Max Wills is keeping the family name up there, now in 3rd (13th overall), but Brady Bunch has bounced into 2nd (11th overall).