Robinson Noble Tops in Client Satisfaction – Two Years in a Row
Robinson Noble was recently named as a winner of the 6th Annual Premier Award for Client Satisfaction by PSMJ Resources, Inc.Robinson Noble was also recognized as a winner of the award last year.
This annual award recognizes top architecture/engineering/construction industry firms that provide their clients with quality communications, performance and cost effectiveness. Robinson Noble, Inc. is one of 19 firms recognized nationwide. The award is based on client surveys which ask about helpfulness, responsiveness, quality, accuracy, schedule, budget, and scope and fees. Robinson Noble was rated as excellent or exceptional by 65% of their clients. Based on survey results, PSMJ also calculates each firm’s net promoter score. Wikipedia considers any positive net promoter score as good and scores above 50 to be excellent. Robinson Noble received a net promoter score of 69.
“One consistent theme amongst the A/E industry’s most successful firms is a commitment to client satisfaction,” says Frank A. Stasiowski, FAIA, founder and CEO of PSMJ Resources. “But, more than just a commitment, the winners of our Premier Award for Client Satisfaction have the proof to show that they really deliver on expectations. Their passion truly differentiates them from their peers and we applaud them for setting the standard for others to reach.”
Thank you to all our clients who filled out a survey and rated us among the best in the nation. And please let us know if there is more we can do to improve.